The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Contact me and I will take care of the problem. Sometimes a customer wants a refund, sometimes a replacement. If lost, I will start a search. In most cases the item is found within 30 days, and a refund will be offered if not found.
Email me at brucewiltsee@gmail.com and include pictures of broken item and shipping label.
If you are looking for a certain cookie jar, email me what you're looking for as I have many contacts dealing with cookie jars.